Diana Amaya Rademaker

Work Experience

Coordinator of Student Success 
Alamo Colleges District – San Antonio, TX 
September 2024 to Present 

• Serve as project manager for both the LER Accelerator grant and on a THECB TRUE grant
• Manage the integration of Coursera micro-credentials into various credit-bearing courses across the district
• Coordinate learner onboarding, enrollment, and registration processes across multiple LMS platforms (e.g., Coursera, Canvas) for micro-credential and professional certificate programs
• Manage program inquiries, enrollment verifications for internal and external learners, ensuring streamlined access to Skills Lab offerings
• Develop and deliver multi-format communications (emails, texts, phone calls) to drive learner engagement, persistence, and program completion across diverse populations
• Support cross-functional program launches by coordinating CRNs, catalog updates, Quick Apps, and verifying course and LMS readiness in collaboration with CE Enrollment Services
• Track learner progress and manage data visualizations and stakeholder reports (e.g., heatmaps, survey analysis, final reports) to inform internal leadership and contracted partners
  

Division Marketing Content Creator
Alamo Colleges District – San Antonio, TX 
June 2023 to September 2024

• Coordinated marketing projects to ensure team success and achieve strategic objectives
• Collaborated extensively with community members to produce engaging content, driving increased engagement and visibility
• Developed comprehensive standard operating procedures, guides, and creative briefs to streamline processes and improve efficiency
• Coordinates with the District Office of Communications on key marketing initiatives, ensuring alignment with overall branding and strategic goals
• Designed and produced diverse communication assets, enhancing the division’s image across multiple platforms, including print, web, social media, and email
• Conducted in-depth research and interviews with students, faculty, staff, and community members to uncover and highlight compelling stories
  

Operations Support Assistant
Trinity University – Department of Communication/TigerTV/KRTU 91.7FM  – San Antonio, TX 
January 2021 to June 2023

• Coordinated the scheduling and utilization of departmental facilities, ensuring efficient resource management and optimal usage
• Managed and maintained networked studio equipment for KRTU 91.7FM and TigerTV
• Delivered media production technical support and training to faculty, staff, students, and external departments
• Developed and implemented a web-based equipment checkout system, overseeing the management of over $100,000 worth of equipment
• Created and executed a social media marketing plan for KRTU 91.7FM, significantly increasing online engagement and visibility
• Served as the primary point of contact for several proprietary software systems, providing administration, programming, customization, and troubleshooting support
• Authored several critical standard operating procedures for software management and troubleshooting, ensuring continued success and efficiency post departure
  

Technical Support Analyst 
Trinity University – Information Technology Services – San Antonio, TX 
November 2018 to January 2021 

• Provided Tier I, II, and III technical support to faculty, staff, students, and guests, ensuring timely resolution of technical issues
• Developed and refined workflows, documentation, and standard operating procedures to enhance ITS operations
• Led large-scale campus projects, collaborating across departments and providing regular progress reports to stakeholders
• Successfully led teams through critical projects, effectively managing challenges during leadership transitions and ensuring consistent project success
• Conducted comprehensive research, coordination, and procurement for specialized software and hardware needs across campus